FREQUENTLY ASKED QUESTIONS
Frame Exchange Program
Are you ready for an upgrade? Do you have to have the latest and greatest frame available today? We know how you feel and want to make it easy for you!
For any reason, this program allows a person with a Cannondale frame to exchange that frame for a new one with a significant discount as compared to the regular retail price. The available frames for this program include various Full-Suspension, Front Suspension, Road, Multi-Sport, and Tandem frames. Each frame is available in various sizes.
- Do I have to have a "good reason" to exchange my frame?
- Does it matter which Cannondale frame I currently have or how old it is?
- How do I know what's available and how much it costs?
- Who pays for putting parts on to my new frame?
- What if I need new components for any reason? Who pays for those?
- Who is eligible to take advantage of this program?
- Who do I contact to find out more or get started on my upgrade?
1. Do I have to have a "good reason" to exchange my frame?
Any reason is a "good reason" to exchange / upgrade your frame.
2. Does it matter which Cannondale frame I currently have or how old it is?
All Cannondale frames, from any model year are accepted for exchange.
3. How do I know what's available and how much it costs?
Frame availability and pricing is available through your local Cannondale Retailer and subject to change without notice.
4. Who pays for putting parts on to my new frame?
Under terms of the Cannondale Limited Warranty, all labor costs for parts change-over are the responsibility of the customer.
5. What if I need new components for any reason? Who pays for those?
Any and all Component needs due to wear or compatibility issues are the responsibility of the customer.
6. Who is eligible to take advantage of this program?
Only the frame’s original owner is eligible for these programs. Proof of original purchase is required.
7. Who do I contact to find out more or get started on my upgrade?
Call or visit your local Cannondale Bicycle Retailer.
